This privacy notice explains what to expect when www.mobitm.co.in collects personal information. It applies to information we collect about visitors to our website who wish to learn more about www.mobitm.co.in products and services.
www.mobitm.co.in is committed to ensuring that your privacy is protected. If we ask you to provide information by which you can be identified while using this website, you can be assured it will only be used in accordance with this privacy statement.
www.mobitm.co.in may modify this policy from time to time by updating this page. By using the Service, you agree to the terms of this Policy and consent to the processing of your information, including personal information, as described here. If you do not agree, please do not use the Service and do not grant permissions when prompted.
Visitors to Our Website
When someone visits www.mobitm.co.in, we collect standard internet log information and details of visitor behaviour patterns. This helps us understand metrics such as the number of visitors to different pages. This information is collected in a manner that does not identify individuals. We do not attempt to discover the identities of visitors and we do not associate data from this site with personally identifiable information.
If we ever plan to collect personally identifiable information through our website, we will clearly explain this at the point of collection, including how we intend to use it.
Complaints or Queries
www.mobitm.co.in strives to maintain the highest standards when collecting and using personal information. We take complaints seriously and encourage users to contact us if they believe our practices are unfair, misleading, or inappropriate. Suggestions for improving our procedures are also welcome. All correspondence should be sent to the address provided below.
What Information We Collect
We may collect or access certain types of information, including personal information, when a User accesses our Services or interacts with features, activities, or resources on our platform. This may include:
- Name
- Email address
- Address
- Phone number
- Unique device ID (persistent or non-persistent)
- Hardware type
- Operating system version
- Device name
- Location (based on IP address or device permissions)
- Network information
- Demographic information
Users may decline to provide personal information; however, doing so may limit their ability to access certain features of the Services.
Permissions We Request
Our application may request the following permissions:
Required for searching and pairing portable card-swipe devices that communicate via Bluetooth, including when the app is not in active use.
Used to allow users to select contacts for services such as Recharge and Utility. Requires READ CONTACTS and READ PHONE NUMBERS permissions.
- External Storage (Documents, Images, Videos)
Required for uploading KYC documents, onboarding retailers, downloading receipts, FAQs, and other documents.
Used for document scanning, uploading, selfies for profile verification, and QR scanning.
Used for sending recorded messages to our chatbot.
Users may revoke these permissions at any time via their device settings.
What We Do with the Information
We may use your personal information to:
- Administer and operate the Services
- Personalize the Services
- Provide user-specific direct links
- Process transactions
- Process installations
- Send important notices
- Perform data analysis and research to improve services
- Troubleshoot issues and understand usage trends
- Conduct marketing and promotional activities
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- Providing and improving our Services
- Meeting legal, regulatory, tax, accounting, or reporting requirements
- Resolving disputes
- Enforcing our agreements
Typical retention periods:
- Account-related information: Retained for the duration of the user's account, plus 5 years after account closure to comply with regulatory and audit obligations.
- Transaction and KYC records: Retained for 5 to 10 years, depending on applicable laws.
- Log and technical data: Retained for 12 to 24 months, unless required longer for security or fraud-prevention purposes.
- Permissions/consent records: • Retained as long as legally required to demonstrate compliance. Once retention periods expire, data is securely deleted, anonymized, or archived as required.
Transferring Information
You consent to us transferring your personal data to companies inside and outside the EEA solely for the purposes described above . We take reasonable measures to ensure that your information remains secure and confidential.
Changes to This Privacy Notice
We review this privacy notice regularly.
This privacy notice was last updated in November 2025.
Introduction
All sales, bill payments, and recharges are final, with no refunds or exchanges permitted. The customer/agent is responsible for ensuring the accuracy of the mobile number, DTH account, utility identification number, and other details provided for purchases, bill payments, and recharges. Any charges that result from these transactions are the sole responsibility of the customer/agent.
MOBITM SOLUTIONS PRIVATE LIMITED is not responsible for any purchase, bill payment, or recharge made for an incorrect mobile number, DTH account number, or utility identification number. However, if a transaction performed by a merchant on the Site using Wallet for a purchase, bill payment, or recharge is not successful within 72 hours of completing the transaction, the merchant/customer may inform us by sending an email to our customer service email address mentioned on the Contact Us page.
Please include the following details in the email:
- Mobile number / DTH account number / Utility identification number
- Operator names
- Order number
MOBITM SOLUTIONS PRIVATE LIMITED shall investigate the incident, and if it is found that money was indeed charged to the customer's card, bank account, or MobiTM Wallet without delivery of the recharge, the customer will be refunded the money within 21 working days from the date of receipt of their email. All refunds will be credited to your Wallet or customer account (wherever mandatory).
Termination
Customer agrees that MOBITM SOLUTIONS PRIVATE LIMITED, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate their account (or any part thereof) or their use of the Services and remove and discard all or any part of their account, customer profile, or their recipient profile, at any time. MOBITM SOLUTIONS PRIVATE LIMITED may also, in its sole discretion and at any time, discontinue providing access to the Services, or any part thereof, with or without notice. Customer agrees that any termination of their access to the Services or any account Customer may have or portion thereof may be effected without prior notice, and Customer agrees MOBITM SOLUTIONS PRIVATE LIMITED will not be liable to Customer or any third party for any such termination. Any suspected fraudulent, abusive, or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies MOBITM SOLUTIONS PRIVATE LIMITED may have at law or in equity. Upon termination for any reason, Customer agrees to immediately stop using the Services. Any balance in your wallet, at the time of termination of service, would be refunded to you as per RBI guidelines.